What is the delivery time?

Our delivery timeframe is 5 to 7 business days (excluding Sunday) and we deliver across India via Shiprocket.

How can we let you know we love your stuff?

You can leave us a product review on our website, write to us at care@cugoworld.com, send us some pictures (we have a dedicated team who oohs and aahs over every adorable photo – seriously!) or post on Instagram... and don't forget to tag us @cugoworld

Can I change/cancel my order?

Yes, you may change/cancel your order if it has not been shipped and it is not a personalised or made-to-order item. To do so, please get in touch with our team by email us at care@cugoworld.com with your order details as soon as possible as orders are sometimes shipped immediately.

What happens if an item ordered is out of stock/you are unable to fulfil my order?

Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or bank account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.

How do I redeem my promo code?

Enter your promo code at checkout and the discount will be automatically applied to the total amount.

Does Cugoworld.com ship internationally?

Yes, we ship worldwide!

Is there an additional shipping charge?

Please see our Shipping & Handling Fees section.

How long will it take for my order to reach me?

Please see our Shipping & Timelines section.

What if I receive a defected/wrong product or an incomplete order?

Please see our Returns Policy.

How long will it take to process my return?

It will take 7 to 14 business days from the time we receive the products back for you to receive a replacement or refund.

What payment options do you offer?

We support the following payment options:
1. Credit Card
2. Debit Card (only if your issuer bank permits online transactions)
3. Net Banking (within India only)
4. COD (Cash on Delivery)
5. UPI

Do you save credit card information?

No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.

How do I know that my online transaction was successful?

You will receive an email from Cugoworld.com after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.

What is Organic Cotton and why do we use it?

Organic cotton is cotton grown without the use of genetically modified seeds, fertilizers, pesticides or any other synthetic agro-chemicals, which are considered to be highly toxic and therefore, harmful to the earth, cotton workers and consumers.

Since no chemicals are used in the manufacturing process, organic cotton is hypoallergenic and highly recommended for infants as it is less likely to cause adverse skin reactions. As compared to conventional cotton, organic cotton has also been shown to be beneficial for asthmatics.

How can I take care of bamboo fabric?

We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products. For more details check our wash care suggestion.

Is bamboo fabric safe for eczema skin?

Clothes made from natural bamboo fabric are soft, lightweight, and breathable. Bamboo is also naturally antimicrobial and hypoallergenic, making it ideal for those with eczema or other conditions that cause dry, irritated skin.

Why should you choose bamboo fabric?

Bamboo fabric is desirable because it is extremely soft to the touch, highly absorbent, and even has some natural antibacterial properties to reduce perspiration odour during wear. Because of the softness and smoothness of the fabric, it is ideal for anyone susceptible to skin irritation. The fabrics ability to absorb moisture and porous qualities make it a breathable fabric which also helps regulate skin temperatures. Bamboo clothes resist wrinkling, drape well over the body, and are biodegradable.

Can there be a difference in colour between the product photograph on thewebsite and the actual product?

Even though we do our best to keep our colours on our website as true as possible, each computer/phone screen has its own individual setting, so there can be differences in colour.